HPA Plus was developed to bridge the gap between individuals with disabilities and NDIS service providers, creating a seamless connection between those in need and the organizations that support them. The primary objective was to build a user-friendly digital platform that simplifies service discovery, booking, and management, ensuring participants can easily access the right care without unnecessary delays or complications.
By leveraging advanced technology, HPA Plus streamlines the process for both participants and NDIS service providers, making it easier to navigate available services, schedule appointments, and manage ongoing care plans. The platform enhances accessibility and efficiency, reducing administrative burdens while ensuring that individuals with disabilities receive high-quality, personalized support.
With a strong focus on user experience and automation, HPA Plus is designed to optimize the way NDIS services are delivered, fostering a more inclusive and responsive support system for all stakeholders involved. Read more case studies.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Developing HPA Plus came with key challenges, including:
- Simplified Service Discovery: Ensuring users can easily find and compare NDIS-approved service providers.
- Efficient Booking & Scheduling: Creating an intuitive system for booking services with real-time availability.
- Compliance & Data Security: Implementing secure data handling to align with NDIS regulations.
- Accessibility & Usability: Designing a platform that is easy to navigate for people with disabilities.
- Scalability & Performance: Building a system capable of handling multiple users and providers efficiently.
What did
Krptoninc do
HPA Plus delivered significant improvements in NDIS service management and accessibility:
- Seamless Provider Access: Enabled participants to quickly find and connect with support services.
- Effortless Scheduling & Coordination: Simplified booking management, reducing wait times for services.
- Enhanced Data Security & Compliance: Ensured participant data remains protected and meets regulatory standards.
- User-Friendly & Accessible Design: Improved engagement and ease of use for people with disabilities.
- Growth in Provider & Participant Engagement: Increased user adoption, connecting more people with essential NDIS services.
The Results
- Optimized Provider Listings
- Automated Scheduling System
- Secure & Compliant Data Management
- Accessibility-First Design
- Scalable Cloud Infrastructure
The technology that we use to support Paysafe
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